Account & data rights
Request data deletion
Clients and registered users can ask us to remove or anonymize stored account data. Statutory accounting records are kept only where applicable law requires it.
How to submit a request
Submit your request electronically to our support operations team through the consultation enquiry form. Include the email address linked to your account so we can locate your records.
Step 01
Verify your request
We confirm the identity of the requester against the account details on file before any data is touched.
Step 02
Remove or anonymize data
Verified requests remove personal identifiers and customer databases within standard compliance timeframes.
Step 03
Confirm completion
We confirm in writing once deletion is complete. Statutory accounting records stay archived only where required by applicable law.